Privacy Policy
At SmartPrepX, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using SmartPrepX, you agree to the practices described below.
1. Information We Collect
We collect information you provide and information generated as you use SmartPrepX:
- Account information: your name, email address, mobile number (if provided), and password.
- Academic profile: your province, grade, district and address, so we can show you the right syllabus and content.
- Learning activity: questions you practise, MCQ and short-question assessments you take, assessment history, results, bookmarks and progress data.
- AI Learning Assistant data: your chat messages, questions and topic context when you use the AI tutor, AI-generated quizzes or AI-assisted notes, plus your short-question answers when you choose AI-based grading. This content is processed by our AI provider(s) to generate a response, explanation or grade.
- Rewards, credits & ads data: when you watch a rewarded ad to earn credits or unlock a feature, we record the ad session, a verification reference from our ad network, and the resulting credit or entitlement transaction added to your account.
- Subscription & billing data: your selected plan, subscription status and related transaction records, including, if you pay by bank transfer, the bank account you paid into, the amount paid, and the payment receipt image you upload for verification.
- Speech-to-text data: when you use speech-to-text for short questions, your voice input or generated transcript may be processed to convert your answer into text.
- Question suggestions: if your plan allows question suggestions, we collect the suggested question, related subject or chapter details and review status.
- Notification data: your device token, notification preferences and notification delivery or read status.
- Support communications: messages you send through our help and feedback forms.
- Device & session data: device platform, app version, OS version, device model, installation and usage-session timestamps, and, for signed-in sessions, your IP address, device identifier and browser/app user-agent, used to keep your account secure and detect suspicious sign-ins.
- Technical and advertising data: device, browser, usage and ad-display information collected automatically to keep the service secure, working well and, for Basic and Standard users, supported by ads.
2. How We Use Your Information
- To create and manage your account and verify your identity.
- To deliver province- and grade-aligned content, assessments and past papers.
- To save your MCQ and short-question assessment history, track your progress and provide personalised performance insights.
- To power the AI Learning Assistant — generating tutoring responses, practice quizzes, notes, and grading short-question answers when you use these features.
- To verify rewarded-ad views and credit your account with AI credits, ad-free time or other entitlements you've earned.
- To process subscriptions, renewals, discount offers and access to paid features, including reviewing and verifying bank-transfer payment receipts.
- To show ads to Basic and Standard plan users and provide an ad-free experience to Premium users or during an active ad-free entitlement.
- To provide speech-to-text support for short-question answers when you choose to use that feature.
- To review question suggestions submitted by eligible Premium users and improve the question bank.
- To send important service messages, such as password resets, OTP verification codes and account notices.
- To send push notifications about account activity, subscriptions, learning reminders, announcements and other app updates, based on your preferences.
- To respond to your support requests and improve our content and platform.
- To protect SmartPrepX against fraud, abuse, reward/ad manipulation and other security threats, including monitoring device and session information for suspicious activity.
3. How We Share Information
We do not sell your personal information. We share data only when necessary:
- With trusted service providers (such as hosting, email and authentication providers, including Google for optional sign-in) who process data on our behalf.
- With our AI providers (including OpenAI and Google Gemini) to power the AI Learning Assistant and AI-based grading of short-question answers. Your prompts, questions or answer text are sent to these providers solely to generate the response or grade you requested.
- With our advertising and rewarded-ad network (including Google AdMob) to serve ads, verify rewarded-ad completions and prevent fraud, where needed to show, measure and improve ads for Basic and Standard plan users. Premium users receive full access without ads.
- With speech-to-text, push notification and analytics providers where needed to deliver those app features.
- When required by law, regulation or valid legal process.
- To protect the rights, safety and security of SmartPrepX, our users and the public.
4. Data Security
We take reasonable technical and organisational measures to protect your information. Passwords are stored using strong one-way encryption, payment receipt images and other uploads are stored with restricted access, and access to personal data is limited to authorised staff. However, no online service can guarantee absolute security, so please keep your login credentials confidential.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service, including assessment history, AI Learning Assistant usage records, credit and reward transaction history, subscription and payment verification records, question suggestions, support requests and notification records. We may retain certain records longer where required for legal, accounting or security purposes.
6. Children's Privacy
SmartPrepX serves school students, often minors, who use the platform under the guidance of parents, guardians or educators. We collect only the information needed to provide our educational service. Parents or guardians who wish to review or remove a student's information may contact us at any time.
7. Your Rights & Choices
- You may access and update your profile information from within your account.
- You may request correction or deletion of your personal data, subject to legal limits.
- You may manage push notification and microphone permissions through your app or device settings.
- You may choose whether to use AI Learning Assistant features, speech-to-text, and rewarded ads; declining these does not affect your access to your paid plan's other features.
- You may close your account by contacting our support team.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the version and the published date below. Your continued use of SmartPrepX after changes take effect means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through the in-app Help & Feedback section or at info@smartprepx.com.
